Upenyu hwemazuva ano haugoni kufungidzirwa pasina foni. Akanyatsopinda mubhizinesi redu uye hupenyu hwehupenyu, uye pasinei nekukura kwekutaurirana kuburikidza neInternet, hazvisi kuzopa zvigaro zvayo. Kukurukurirana kwefoni kunokosha zvikuru mumabasa emakambani, makambani nemasangano nenzira dzakasiyana-siyana, sezvo inopa kugoverana kushandiswa kwemashoko pasinei nemuganhu. Usingarevi chokwadi chokuti nhamba huru yenhau inogadziriswa papefoni nokukurumidza uye pasina mari yakawanda (mail, transport, etc.). Inofungidzirwa kuti pavhareji anenge 4 kusvika ku25 muzana yenguva yekushanda inoshandiswa pahurukuro dzebhizimisi uye kusvika 90 muzana apo foni inoshanda kusingaperi.
Nzira yekuita sei kutaurirana pafoni kunoshanda zvakanyanya uye kunonakidza? Nokuda kweizvi, pane mitemo yemafoni etiquette inoshandiswa pakuita kuti kushamwaridzana nevashamwaridzani nevatengi, kusimbisa nekuchengetedza zvisungo zvebhizimisi, kumiririra kukodzera, kugadzira mufananidzo nekuchengetedza mukurumbira wekambani. Vashandi vane bhizimisi rebhizimisi vanopedza nguva shoma pahurukuro dzefoni, iyo, nenzira yepachena, inobatsira zvine chokuita nebasa rose.
Kumubvunzo: "Unogona kutaura pafoni here?" - munhu mumwe nomumwe achapindura zvakanaka. Kutaura pafoni kunowanzoitika zvokuti dzimwe nguva hatifungi nezve "kuti shoko redu richapindura sei."
Iko pfungwa yekambani yakatotanga kuumbwa pamaminitsi ekutanga ehurukuro uye zvikurukuru inogadzirisa ukama huri nani nevatengi. Kubva pakurongedzerwa kunopiwa kune muchengeti, kunobva pakubudirira kwekukurukurirana kuchave uye kana kusingave kwekupedzisira. Iko kune muenzaniso unofadza: kuipa kwakajeka kwomunhu kunoudza vanhu vakawanda kupfuura yekuti yakanaka. Saka, zvakakosha kukwanisa kubereka uye kuchengetedza mafungiro akanaka, nokuti unyengeri uye kusagutsikana kwezvinhu zvinokurumidza kuparadzanisa mutengi.
Kunyange shoko rimwe chete pane dzimwe nguva rakakwana kuti uchinje mafungiro kune kambani isati iri nani. Nokudaro, zvakakosha kuti vashandi venyu vanogona kuva nemufananidzo wakanaka wekambani, une chido chekushanda newe. Mune izvi basa guru rinowedzerwa nekodzero yevashandi, kufarira kwavo uye kukwanisa kupa mashoko.
Kushaikwa kwevashandi kuti vaite zvakanaka kutaurirana kwebhizimisi, kwenguva refu, kunodhura. Izvi zvinoratidzwa mukurasikirwa kwechivimbo mukambani, kutadza mikana yebhizimisi nematarisiro.
Misimboti yepamutemo yezvinyorwa zvefoni.
Sezvo kusina kuonekwa paunenge uchitaura pafoni, zvigadziriswa zvinokonzerwa nezvinhu zvakadai sokuti intonation, nguva yenguva, kutaura kwemazwi, nezvimwewo. Nyanzvi dzezvepfungwa dzinozvitaura, uye izvi zvinoshanda kwete chete kumatarefoni, asiwo hukuru hwekukurukurirana, kuti mugumisiro wehurukuro inogadziriswa ne 90% kwete "chii" zvinonzi, asi "sei." Bvumirana kuti nemutauriri wekufara, simba rekutaura, kutakura "chairo" chakanaka kuti ataure ndicho chinonakidza uye chinonakidza kupfuura kune asina chaanoda uye asina kufarira. Munhu wose anoda kunzwa kuti kudanwa kwake kunokosha, saka sei uchimuchengetedza izvi? Mutemo - "Kutaura nevanhu sezvaunoda kuti vataure newe" kunobatsira zvikuru basa racho.
Apo foni inowanikwa muhofisi, shanduro inofanira kukwidzwa kune bhero yechitatu kana yechina. Zvino iwe unoda kuti ukwazisa, tumidza zita rako kambani uye uzvizive iwe pachako. Zvakanakisisa kushandiswa kwekufananidzira kwekukwazisa: kutanga - yakasimba, uye chechipiri - kambani inowana chiso, chimiro chayo. Pane kudaro: "Ndingakubatsira here?" zviri nani kuti: "Ndingakubatsira sei?" Iwe haugone kubvunza mubvunzo uyu: "Ndiani uyu?" kana kuti "Ndiani ari kumubvunza?", zvakanyanyisa kutaura kuti: "Ndingawana here kuti ndiani ari kutaura?" kana kuti "Ndapota ndiudzei ini ari kutaura?"
Munguva yekukurukurirana unoda kutevera zvinyorwa zvakanyatsonaka. Mashoko anofanirwa kutaurirwa zvakajeka uye zvakajeka kuti arege kugadziriswa. Kunyatsotarisirwa kunodiwa nemazita, mazita uye nhamba.
Kukurukurirana kunofanira kuitwa nekutaura kwakanaka, kwakadzikama, kwete nokukurumidza, asi kwete zvishoma nezvishoma. Funga nezvehutano hwehutano hwe interlocutor. Tarisa manzwiro emashoko ako, arwisana, asi asingagutsikani uye utsinye.
Kuti urege kuparadzwa zvisina kufanira kwemazuva, foni yebhizimisi iri nani yakagadzirirwa mberi. Zvose zvinogona kudiwa panguva yekukurukurirana, unofanirwa kuramba uripo. Izvo zvinodikanwa kuti uite runyora rwemibvunzo kuti usashese chimwe chinhu chakakosha uye usingaregi mapepa asina kufanira. Zvechokwadi, munhu wose aifanira "kusungirirwa" pamutsara paanenge achitsvaga achitsvaka magwaro kana chinhu chakanaka.
Pakupera kwekukurukurirana, unofanirwa kuve nechokwadi kuti iwe wakanyatsonzwisisa ruzivo. Kana iwe ukakumbirwa kupa chimwe chinhu kumunhu wechitatu, edza kusakanganwa pamusoro pazvo, zvawakanyora pasi chikumbiro chisati chaitika.
Izwi rinopa manzwiro akabatwa zvakakwana ne interlocutor. Saka, unoda kudzora manzwiro. Hazvibvumirwi kushandura kutsamwa kwako, kuneta kana kuipa mwoyo kune mutauriri. Icho chirevo chinoshandiswa kunyange nemamiriro ekuti munhu anotaura. Uye kana uri kurara muchigaro chechikwata, iwe unogona kuva nechokwadi neruoko rwako rune rusununguko paunenge uchishanda mumagazini yacho, iyo interlocutor ichazvinzwa.
Makambani akawanda akaisa mini-PBX. Munguva ye switchover, unofanirwa kuudza munhu anonyora iyo dhipatimendi kana mushandi ari kuchinjwa. Panguva yekukurukurirana, edzawo nechokwadi kuti muchengeti haagamuchiri ruzivo rwusingafungi kwaari. Izvi zvinoitika apo mushandi anovhara tubhu neruoko rwake kuti atsanangure zvese zvevamwe vake. Zvingava zvakanyanyisa kushandura bhodhi "mbeveve", iyo yakagadzirirwa nemichina yose yemazuva ano, kana, chokwadi, mutengi anenge akagadzirira kumirira.
Kazhinji kana zvinetso zvamuka, unogona kunzwa mazwi akadai seokuti: "Handina kuzviita", "haisi mhosva yangu," "Handizivi." Mashoko akadaro anomiririra kambani iri chiedza chisingabatsiri. Muteereri angave nemubvunzo unonzwisisika: vashandi vekambani iyi vanoitei? Chero zviitiko zvose, usakurumidza kupa mhinduro isina kunaka. Izwi rokuti "kwete" rinoomesa mhinduro yakanaka yechinetso. Chido chechokwadi chekukurumidzira nekubudirira kubatsira mubatsiri mumatambudziko akawanda haatombotadzi kukakavadzana kukura.
Ichokwadi chokuti zvinhu zvakawanda zvisingafanoonekwi, kusanganisira kukakavadzana, kumuka panguva yebasa rekuita zvakasikwa. Iyi inguva dzisina kufadza dzebasa, asi nyanzvi dzinyanzvi dzinogadzirisa zvakakwana matambudziko aya, kuva nemoyo murefu, kungwara uye humwe unyanzvi. Kusiyana kwakasiyana-siyana, uko kunokonzera kukakavadzana mamiriro ezvinhu kunorasikirwa, kubatsira kuwana maonero akanaka uye nounyanzvi kudzivisa "dambudziko".
Ikofoni huru "kurohwa" inorondedzerwa nevanyori, vatariri vehofisi uye vaparidzi. Zvakajeka kuti basa repfungwa rinonetsa. Nokudaro, vashandi vehutano uyu vanoda "kutsungirira" kutsungirira, kugadzikana kwepfungwa, kukwanisa kushanda zvakanaka mune chero mamiriro ezvinhu. Mune misika yebasa remazuva ano, zvinotevera zvinoshandiswa kune vanyori, vatariri vehofisi nekutaridzirwa: unyanzvi hwekukurukurirana, kukwanisa kunzwisisa vanhu, kukwanisa kuteerera, kuwana mutauro unowanana navo uye kupindirana kwepamusoro kudzivisa kukakavadzana.
Zvinosuruvarisa, dzimwe nguva vanhu vanokanganwa kuti hofisi haisi yeimba yavo, kwete yebhajare kana sangano rehama, uye kutaura kwebhizimisi munhu kunofanirana nemamiriro ezvinhu akavapoteredza. Mhosva dzekunyengera uye kusaremekedza kune vatengi vanowanzogara. Pasinei nechokwadi chokuti hupenyu hwebhizimisi hunoenderana navo.
Kutaura kwakarurama kunogona uye kunofanira kudzidziswa. Runyozha rwefoni ndeimwe yehutsika hwekambani uye chimwe chezvinhu zvinokosha zvechifananidzo. Kuvandudza hutano hwekukurukurirana nevashamwaridhi uye vatengi ndiyo chinhu chinoita kuti kubudirire mukukwikwidzana. Kuteerera nemitemo yezvimiso zvinofanira kuva chimiro kune imwe kambani, pasinei nemunda webasa. Uye "zita" rekambani yako richaita kuti munhu ave nemafungiro akanaka, uye nhamba yevaya vanoda kushanda newe ichawedzera.
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